Processing of personal data

Privacy Policy


The present principles of personal data protection (hereinafter referred to as “Privacy Policy”) describe how personal data obtained through the web interface will be collected, used and further handled www.oemvwshop.com (hereinafter referred to as “Web Interface”)

Data Controller:
TSE s.r.o., having its registered office at Fraňa Mojtu 18, 949 01 Nitra, Slovakia
Company Reg. No.: 50326031
Tax Id. No.: SK2120286432 
Registered: at the Municipal Court in Bratislava under the file ref. no. B 111485

Contact data of the Data Controller:
Delivery address:  Fraňa Mojtu 18, 949 01 Nitra
Telephone number: +421 910 223 333
Contact e-mail address: info@oemvwshop.com

Personal data protection is very important for us. Please read carefully the present Privacy Policy, which contains important information regarding the handling of your personal data and the related rights and obligations.

1. INTRODUCTORY PROVISIONS


1.1. What governs our handling of personal data?
When dealing with personal data, we act in accordance with the legal order of the Czech Republic and directly applicable regulations of the European Union, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as “the Regulation”), Act no. 110/2019 Coll, on the processing of personal data, as amended, Act no. 480/2004 Coll., on certain information society services and on amending certain acts, as amended, and Act no. 127/2005 Coll., on electronic communications and on amending certain related acts (Electronic Communications Act), as amended.


1.2. What data are personal data?
The term “personal data” means any information which identifies or can identify a specific natural person. Personal data are in particular (but not exclusively):

    • identifying information, such as first name(s) and surname, identification number, tax identification number, date of birth, user account login;
    • contact details, such as home address (or delivery address), registered office, telephone number, email address;
    • other information, such as bank account number, VIN and other motor vehicle information, information obtained through cookies, IP address (network identifier) including the type of the browser, device and operating system, time and number of accesses to the Web Interface and other similar information.

2. COLLECTION AND USE OF PERSONAL DATA


2.1. How do we obtain your personal data?
You provide us with your personal data, in particular when you fill in an order (or within the contact form) or when you create a user account. If there is any change to your personal data, please inform us about it.
Furthermore, when you visit and use the web interface, some personal data may be collected and stored through cookies. You can read more about cookies in Article 5 of this Privacy Policy.


2.2. On what basis and for what purposes do we process your personal data?

    • We may process the personal data entered when making an enquiry (in particular through the contact form) and ordering goods without your explicit consent on the basis of and for the purpose of concluding and performing a Contract, i.e., for the purpose of delivering the goods. Furthermore, we may process such data on the basis and for the purpose of fulfilling our statutory obligations (in particular registration obligations, archiving of tax documents, etc.) and on the basis of our legitimate interest for the purpose of protecting our legal claims.
    • We may process the personal data entered when setting up a user account without your explicit consent on the basis of the performance of a Contract and solely for the purpose of enabling access, administration and management of the user account.
    • We are entitled to use your e-mail address without your express consent on the basis of our legitimate interest to send you commercial communications relating to our goods similar to those you have ordered from us. You may refuse to receive commercial communications at any time (including within the framework of ordering goods or services).
    • If you give us your consent by confirming this on the web interface, we may process your personal data entered on the web interface, in particular when you complete an order or create a user account, for the purpose of sending you commercial communications and direct marketing or for other purposes to which you have expressly agreed. If you are under 15 years of age, your legal guardian must give their consent. In case of doubts, we may ask for confirmation of your age.
    • We determine your satisfaction with your purchase through e-mail questionnaires within the framework of the Trusted shop programme in which our e-shop is involved. We send these questionnaires to you every time you make a purchase from our shop, unless you refuse to receive them. The processing of personal data for the purpose of sending questionnaires within the framework of the Trusted shop programme is based on our legitimate interest, in order to control and improve our goods and to determine your satisfaction with your purchase from our shop. We use a data processor, namely the operator of Trustedshop.com, to send you questionnaires, evaluate your feedback and analyse our market position; we may pass on information about the goods or services which you have purchased and your email address to the processor for these purposes. Your personal data shall not be passed on to any third party for their own purposes when sending e-mail surveys. You can express your objection to the sending of e-mail questionnaires within the framework of the Trusted shop programme at any time by rejecting further questionnaires with the help of the link in the e-mail with the questionnaire. If you raise such an objection, we will not send you the questionnaire any further.
    • If personal data are processed through cookies, we process such personal data on the basis of and for the purposes of concluding and performing a Contract (only necessary cookies are concerned) or on the basis of your consent (which you provide by using the relevant bar located on the web interface, without which these cookies cannot be collected), in particular for the purposes of carrying out user support, improving our services, including analysing user behaviour and marketing.

We can only use your personal data for a purpose other than the one for which the data were collected if you grant your consent to such use.


2.3. For how long do we use the data?

We only use the personal data provided in the context of enquiring about and ordering goods or services or in the context of registration for the time necessary for the performance of the Contract and the fulfilment of legal obligations or for the protection of our legal claims.
If you grant us your explicit consent to the processing of your personal data or if we use your e-mail address to send you commercial communications and to control and improve our services and our goods in accordance with the preceding article, the data will be used for the duration of operation of the web interface on which we offer services or goods similar to those you have ordered from us, or for the period specified in the consent.

3. YOUR RIGHTS IN RELATION TO PERSONAL DATA


3.1. Right to withdraw consent to the processing of personal data

If we process your personal data only on the basis of your consent (i.e., without any other statutory reason), you may withdraw this consent at any time.
You can withdraw your consent to the processing of your personal data at any time:

    • by sending an e-mail message to our contact e-mail address;
    • by telephone with the use of our contact phone number;
    • in writing by means of a letter sent to our delivery address;
    • for relevant cookies - in the settings of the Web Interface or in the settings of your internet browser;
    • in the case of commercial communications, in the manner specified in any e-mail message containing a commercial communication (by clicking on the unsubscribe link or in any other manner).

The withdrawal of your consent shall be without prejudice to the lawfulness of data processing carried out until the withdrawal of the consent to processing.


3.2. Right of access to personal data

You have the right to ask us whether we are processing your personal data or not. If we are processing your data, you have the right to access to such personal data and in particular you have the right to access to the following information:

    • purpose of the processing;
    • categories of the personal data processed;
    • recipients or categories of recipients to whom the personal data will be disclosed;
    • time period for which the personal data will be stored.


Upon your request, we will provide you with a copy of the data processed. We may charge you an administrative fee for additional copies, not exceeding the cost of making and transmitting those additional copies.


3.3. Right to rectification

If your personal data are inaccurate or incomplete, you have the right to request immediate rectification, i.e., correction of the inaccurate data and/or completion of the incomplete data.


3.4. Right to object to processing

You have the right to raise an objection at any time to the processing of your personal data where we process it for direct marketing purposes, including any automated processing of personal data. Once you have raised such an objection, we will no longer process your personal data for these purposes.


3.5. Right to erasure (“right to be forgotten”)

You have the right to request that we delete your personal data if:

    • the personal data are no longer necessary for the purposes for which they were collected or processed;
    • you have withdrawn your consent to processing;
    • you have raised an objection to the processing of your personal data;
    • the personal data have been processed unlawfully.

If there are no lawful grounds for refusing erasure, we are obliged to comply with your request.

3.6. Right to restriction of processing

You have the right to request that we restrict the processing of your personal data if:

    • you contest the accuracy of your personal data;
    • the processing is unlawful and you request restriction of the processing of your personal data instead of erasure;
    • we do not need your personal data any longer for the purposes of processing but you require them for the determination, exercise or defence of legal claims;
    • you raise an objection to the processing.

When restricting the data processing, we are only entitled to store your personal data; further processing is only possible with your consent or for legal reasons.
If the personal data processing is restricted because you object to the processing, the restriction lasts for the time necessary to determine whether we are obliged to comply with your objection or not.
If the processing of personal data is restricted due to a denial of the accuracy of the data, the restriction lasts for as long as the accuracy of the data is verified.


3.7. Right to data portability

You have the right to obtain your personal data which you have provided to us in a structured, commonly used and machine-readable format and to have such data transferred to another data controller.


3.8. How can you exercise your rights?

You can exercise your rights in relation to personal data by using our contact details. All information and actions will be provided to you without any undue delay.
We will be as helpful as possible in protecting your personal data. However, if you are not satisfied with the handling, you have the right to contact the competent authorities, in particular the Office for Personal Data Protection (http://www.uoou.cz), which supervises the protection of personal data. This provision is without prejudice to your right to address your complaint directly to the Office for Personal Data Protection.
In particular, if your residence, place of employment or place of alleged personal data breach is located outside the Czech Republic in another Member State of the European Union, you may contact the competent supervisory authority in that Member State.

4. MANAGEMENT AND PROCESSING OF PERSONAL DATA

4.1. Who processes your personal data?

We are a data controller within the meaning of the Regulation.
To the extent necessary for the performance of the Contract or other obligations, we are entitled to transfer your personal data to other parties, such as carriers, cloud storage providers, e-mail campaign managers, Trusted shop certification companies, external accountants or other parties involved in the performance of the Contract or our obligations. We may also entrust other processors and recipients with the processing of personal data. We will also tell you who specifically processes your personal data on the basis of your enquiry.

Your personal data will not be transferred to countries outside the European Union unless necessary for the performance of a Contract or for any other reason in accordance with the rules for such transfers provided for in the Regulation.


4.2. How do we process personal data?

Personal and other data collected are fully secured against misuse. Personal data will be processed in an electronic form in an automated manner or in a hard-copy form in a non-automated manner.

5. COOKIES


5.1. What are cookies?

Cookies are text files stored on the computer or other electronic device of each visitor to a web interface, which enable proper operation and functioning of the Web Interface.
Not all cookies collect personal data; some only allow the Web Interface to function properly. You can refuse the use of cookies by selecting the appropriate setting in your browser.
Please note that if you refuse the use of cookies, it is possible that you will not be able to use the full functionality of the Web Interface.


5.2. What cookies does the Web Interface use and for what purposes?

The Web Interface uses session (temporary) cookies which are automatically deleted when you stop browsing the Web Interface. It also uses persistent cookies, which remain on your device until they expire or you delete them.


The cookies used by the Web Interface are as follows:

    • First-party cookies – these cookies are assigned to the domain of our website; they are essential cookies and performance cookies which we use for the conclusion and performance of a Contract (in particular, essential cookies), or on the basis of the above-mentioned consent. These cookies may be temporary or persistent;
    • (strictly) necessary cookies – they allow you to navigate the Web Interface and use basic functions, they do not usually identify you in any way and are not personal data;
    • performance cookies – serving for analysing how the Web Interface is used (number of visits, time spent on the web interface, etc.); the data obtained by these cookies are generally anonymous, the collection of these cookies is based on your consent (which you grant in the relevant bar located on the Web Interface, without which it is not possible to collect these cookies);
    • third-party cookies – these cookies are assigned to a domain other than the domain of our website, even when you are on our website; these cookies allow us, based on your consent (which you grant in the relevant bar located on the Web Interface, without which these cookies cannot be collected), in particular to analyse our website and to display tailored advertising for you; these are functional cookies and targeted and advertising cookies;
    • functional cookies – used for personalising content by remembering login details, geolocation, etc.; they may be used to collect and process personal data;
    • Targeting and advertising cookies – used for serving targeted advertisings on and off the Web Interface; they may collect and process personal data. We may also share information about your use of our website with our social media, advertising and analytics partners.


5.3. Services used which work with cookies

The Web Interface uses Google Analytics and, where applicable, other services provided by Google LLC (hereinafter referred to as “Google”). These services work with the information obtained via cookies.

Google Analytics is used to obtain statistical information about your use of the Web Interface. The cookies obtained by this service expire, depending on your browser settings, after a maximum of 2 years or until they are manually deleted by you.

Google Ads is used to identify you within Google’s advertising network and to retarget advertising (retargeting and remarketing). The cookies collected by this service expire after a maximum of 18 months, depending on your browser settings, or until they are manually deleted by you.
If you are interested in how Google uses the data which it receives from us and how to modify or disable the processing, you can find out this information by clicking on the following link: How Google uses data when you are using our partners’ websites or applications.


5.4. How to set and, if necessary, refuse the processing of cookies

For instructions on how to properly set and manage the processing of cookies in your internet browser, please click here:

Google Chrome - https://support.google.com/accounts/answer/61416?hl=cs
Internet Explorer - https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies
Microsoft Edge - https://support.microsoft.com/cs-cz/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy
Mozilla Firefox - https://support.mozilla.org/cs/kb/vymazani-cookies-dat-stranek?redirectlocale=cs&redirectslug=vymazani-cookies
Opera - https://help.opera.com/cs/latest/web-preferences/#cookies
Safari - https://support.apple.com/cs-cz/guide/safari/sfri11471/mac

The present Privacy Policy is valid and effective from 1. 8. 2023