Shipping & Returns


Shipping & Returns

 

We ask customers who have not received a payment / shipment notification to check their spam e-mail folder.

 

Parts on stock are sent within 24 hours after the payment is credited to our account. (At least until 3 pm Central European Time)

 

Parts which are available from the central warehouse will be sent within 3 working days. For highly specialized parts with a waiting period of more than 3 business days, our team will inform you immediately.

 

You will be informed via email about the course of your order.

 

We send goods to more than 160 countries around the world. Our consignments are professionally packed and shipped via UPS, DHL, or by ship or truck.

 

After the consignment is sent, you will receive a tracking number by e-mail and a direct link to online tracking system where you can reliably track each move. Each consignment is insured for the full value of the goods. You will also receive a tax document along with the consignment. It will be sent to you via e-mail as well.

The tax document shall also serve as a warranty.

 

Damaged consignment

 

The customer is obliged to report a damaged package within 48 hours of receipt - both to the carrier and to the seller. The customer must always contact both parties himself/herself.

Otherwise, the claim cannot be accepted.

 

The customer has the right to refuse to accept a consignment if the packaging is obviously damaged.

 

 

TRANSPORT CONDITIONS OUTSIDE THE EUROPEAN UNION

 

Each country has its own import rules. Therefore, it is possible that the tax or duty is calculated on the basis of the price, nature or origin of the goods, when the goods are supplied outside the European Union. The company Oemvwshop is not responsible for any tax or customs fees, if the package is sent from countries outside the European Union. For more information about importing parts into your country, please contact the appropriate customs authorities.

All customers whose billing and delivery addresses are outside the European Union purchase goods from our e-shop without VAT.

 

DHL Standard, UPS STANDARD / UPS EXPEDITED (OUTSIDE OF THE EUROPEAN UNION)

 

Reliable deliveries within Europe and non-European countries. When you need fast, low-cost shipping, DHL Standard, UPS Standard and UPS Expedited enable reliable shipping. The tracking number allows you to check the exact delivery time needed for your consignments (including possible customs clearance) at www.UPS.com / www.DHL.com to help you effectively plan your time.

 

Estimated shipping time

 

The European Union: 1-5 working days (UPS standard/DHL standard)
Outside of the European Union (Europe): 5-8 working days (UPS standard/DHL standard)

Countries outside of Europe: 8-10 business days (UPS Expedited)

 

Express transport

 

UPS express, UPS express saver, DHL Express

 

When choosing these methods of transport, the goods are delivered the next working day in almost all major EU trade areas, as well as in Liechtenstein, Norway and Switzerland. This method ensures fast delivery around the world.

It is a global service available in over 160 countries and regions.

Depending on the country, the delivery time may vary.

OEMVWSHOP is not responsible for the delayed delivery of consignments leaving the European Union as a result of customs proceedings or delays by UPS / DHL

SHIPPING RATES

COMMON OVER-SIZED GOODS (BUMPERS, PLASTICS UNDER THE ENGINE, UNDER-MUDGUARDS, MUDGUARDS, DASHBOARDS, CARPETS AND OTHERS.

For goods that are oversized (large and light), the shipping price may differ from the one shown in the eshop. The shipping price depends on the weight and dimensions of the package. If the amount that was paid for the transportation does not correspond with our costs, we will contact you immediately.



Larger orders (bodywork parts / motors / gearboxes etc...)

Larger and heavier shipments are sent by ship or truck transport around the world. The sending of a shipment is not limited by size or weight. We can send anything, anywhere!

Insurance and customs duty:

Consignment insurance:

All consignments that depart from our company, regardless of in what manner (UPS, DHL, truck transport, ship transport) are always insured for the full amount of goods.

Consignment custom clearance:

All consignments outside the European Union must go through customs clearance. The goods are always accompanied by a tax document with a description of the goods and the amount that has been paid to our account.

Product return

Customers have the right to withdraw from the contract without giving any reason within seven (7) business days of the receipt of a package, pursuant to Section 13 para. 12 of Act No. 108/2000.

Customers have the right to return goods due to product failure, repeated complaints or product damage if the seller's intent or gross negligence is demonstrated. Returns are governed by the rules on complaints.

When accepting the goods, the customer is required to unpack them and check them in the same manner as if it had been purchased at a brick-and-mortar store as soon as possible. However, "checking the functionality" does not mean installing a part on the vehicle, starting to use it, and then returning it to the seller a few days later. If the aforementioned conditions are met, the company Oemvwshop shall return the buyer the amount of the goods without postage and bank charges to the customer's bank account (as desired by the customer) no later than fifteen (15) business days in accordance with the relevant provisions of the law. Oemvwshop does not accept goods sent as cash on delivery. The goods that are returned to us must be insured. If the goods are damaged in transit and they are not insured, the customer is not entitled to a refund. Returns are governed by the rules on complaints.

Special orders and orders for electronic components cannot be returned.

- special orders with a VIN number cannot be cancelled after ordering!

- parts ordered with a VIN number, such as keys, control units, mechatronics, cannot be returned after delivery!

- it is not possible to return a part programmed according to a VIN number.

- the processing time of these parts is longer than normal!



** Returns to a bank account must include the IBAN and SWIFT code (BIC) for international transfers.